Privacy Policy

1. Introduction & Scope

Welcome to KumbhGuide.in ("we", "our", or "us"). We operate this digital pilgrimage platform dedicated to facilitating authentic information, Snan dates, Akhara heritage guides, and ritual (Seva) facilitation for the Kumbh Melas of Bharat (Nashik-Trimbakeshwar, Ujjain Simhastha, Prayagraj, and Haridwar).

This Privacy Policy outlines the types of information we collect, how we process and protect it, and the choices available to pilgrims regarding their personal data when visiting our website, contacting our WhatsApp support desk, or booking sacred Vedic Seva rituals.

2. Information We Collect

We may collect information from you in the following contexts:

• Devotee & Contact Information: Name, phone number (WhatsApp number), email address, city/state, and postal address (for dispatching consecrated Prasad).
• Ritual / Sankalp Data: Gotra, Kuldevi/Kuldevta name, Nakshatra, Rashi, and specific prayer intentions required for authentic Vedic recitation by authorized Purohits during Sankalp Snan or Rudrabhishek.
• Communication Records: Messages, queries, or voice notes submitted via our 24x7 WhatsApp pilgrim desk or contact forms.
• Technical & Analytics Data: IP address, device type, browser characteristics, referring URLs, and interaction timestamps collected automatically through standard log files and privacy-respecting analytics tools to improve platform performance.

3. How We Use Your Information

We utilize collected information solely for genuine pilgrimage and administrative purposes, specifically to:

• Facilitate remote Sankalp Pujas with certified hereditary Purohits and temple trusts at holy ghats.
• Deliver ritual confirmation certificates, live video darshan recordings, and consecrated Prasad tracking details to devotees.
• Provide real-time updates regarding Shahi Snan dates, crowd advisories, train/flight transport alerts, and Ghat guidelines.
• Respond promptly to pilgrim inquiries, lodging assistance requests, and camp darshan coordination.
• Ensure website integrity, troubleshoot technical issues, and prevent fraudulent inquiries.

4. Data Sharing & Disclosure

We strictly adhere to a zero-spam and zero-data-monetization policy. We do not sell, rent, or lease your personal data. We only share information under strict necessity with:

• Hereditary Vedic Purohits: Only Sankalp details (Name, Gotra, Place, Sankalp purpose) are shared with the performing Vedic priest for ritual recitation at the holy riverbank.
• Courier & Postal Partners: Name, phone number, and mailing address are shared with registered logistics partners (such as India Post or express couriers) solely for the secure dispatch of consecrated Maha-Prasad packages.
• Legal & Administrative Compliance: If required by law enforcement or government mela authorities (such as Mela Pradhikaran or District Magistrate) during high-security pilgrimage phases.

5. Payment & Financial Information

Dakshina and seva offerings are processed via secure, industry-standard payment gateways (e.g., UPI, Net Banking, Razorpay / Cashfree / Stripe). KumbhGuide.in does not capture, store, or have access to your credit card numbers, CVVs, debit card PINs, or banking passwords. All transactions are encrypted under 256-bit SSL protocols directly with authorized payment aggregators.

6. Cookies & Tracking

Our website uses standard session cookies to enhance navigation, retain user preferences, and analyze anonymized site traffic patterns. You have the ability to disable or control cookies through your web browser settings. Disabling cookies will not affect your ability to browse articles, Snan dates, or Akharas information.

7. Data Retention & Pilgrim Rights

We retain your contact and seva records for as long as necessary to complete ritual obligations, fulfill prasad deliveries, and comply with tax or accounting regulations.

You have the right to:

• Request a copy of the personal details stored with us.
• Request correction or deletion of your contact records.
• Opt-out of any broadcast WhatsApp newsletters or updates at any time by replying "STOP".

8. Contact & Grievance Desk

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our dedicated pilgrim desk: